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Budget Rent A Car Singapore

Protect Your Privacy and Safety

Effective 01 June 2014

Any personal information provided to or gathered by Budget is controlled primarily by National Car Rental Pte Ltd (Budget rent a car Singapore). Budget has drafted its Privacy Policy to ensure that you can clearly understand our data and security practices and policies as you use the websites owned by Budget Singapore.

This Privacy Policy describes the types of Personal Information we collect, how we use the information, with whom we share it, and the choices you can make about our collection, use and disclosure of your Personal Information. The phrase "Personal Information" refers to information that personally identifies you, such as your name, address, telephone number, email address, credit card number or other billing information. We also describe the measures we take to protect the security of your Personal Information and how you can contact us about our privacy practices. This Privacy Policy incorporates by reference the Website Terms & Conditions for the sites, which apply to this Privacy Policy. To the extent permitted by applicable law, when you visit the Sites or provide us with information, you consent to our use and disclosure of the information we collect or receive as described in this Privacy Policy.

Please review this Privacy Policy periodically as we may update it from time to time without prior notice to reflect changes in our data practices. We will post a prominent notice on our Sites to notify you of any significant changes to our Privacy Policy and indicate at the bottom of the notice when it was most recently updated. If we make material changes to the policy that will affect previously collected Personal Information, you will be notified and asked to consent to the updated Privacy Policy. Notwithstanding any of the foregoing, you will be notified and asked to affirmatively consent to any updated Privacy Policy if required by applicable law.

Click on one of the links below to jump directly to the listed section:
1. What data does Budget collect
2. Where are the points of collection
3. What are the purposes and uses of the data
4. Which parties are authorised to access the data
5. Where is it stored
6. How is it secured
7. Accessing and updating information
8. Data Deletion
9. Links to Other Websites
10. How We Protect Personal Information
11. How to Contact Us

1. What data does Budget collect?
Booking Information: When booking car rental services, we ask for your

  1. Name
  2. Postal address
  3. Telephone number
  4. Email address.

This helps us to process your booking, to contact you if we have any problems with your request or to send you an electronic confirmation of the booking. If you pay for your rental at the time of booking you will be asked to enter your payment card type, number and expiration date to enable us to take your payment.

In addition, when you visit our Sites or use our mobile applications, we may collect certain information by automated means, such as cookies and web beacons, as described in more detail in our Privacy Policy. The information we may collect by automated means includes:

  • Information about the devices our visitors use to access the Internet (such as the IP address and the device, browser and operating system type).
  • Pages and URLs that refer visitors to our Sites, also pages and URLs that visitors exit to once they leave our Sites.
  • Dates and times of visits to our Sites.
  • Information on actions taken on our Sites (such as page views, site navigation patterns).
  • A general geographic location (such as country and city) from which a visitor accesses our Sites.
  • Search terms that visitors use to reach our Sites.

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2. Where are the points of collection?
Online Account: When you make a booking, we will give you the opportunity to create an online account. If you accept we will store the personal details you provide in our customer database. This will enable you to make future bookings more rapidly.

Reservations and Manual Rental Agreements: If Wizard is not available (Wizard down or a manual rental location) and a customer goes to or telephones the rental location to make a reservation, the Rental Sales Agent will write the reservation details including the customer’s payment card number and expiry date onto a manual reservation form.

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3. What are the purposes and uses of the data?
How does Budget use your data?
Our Commitment To Data Security
The security of your personal information is important to us. When you enter sensitive information (such as your payment card number) during any registration or booking process, we encrypt that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personally identifiable information and personal data submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

With this in mind we would ask you not to enter any payment card number into fields on our websites, unless that the field is specifically marked for that purpose..

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4. Which parties are authorised to access the data?
Sharing Information: Budget will never release your personal details to any company that is not a member of the Budget Rent A Car System for marketing purposes.

As we are part of an international group operating the Budget Rent A Car System, we will from time to time share with other companies operating the Budget Rent A Car System (located inside and outside Europe) information relating to our car rental service operations, which may include your personal information. Unless you have given us your consent your personal information will not be used for any other purpose.

Budget online competitions: If you enter any competitions we offer on our site, we will ask you to enter certain personal information so we can notify you if necessary. Exact terms and conditions and rules of each competition will be posted at the time and may vary. If a prize is offered through a third party we may need to disclose information to the relevant third party in order to facilitate the distribution of any prizes.

Budget online surveys: When you participate in any online surveys you may be asked to supply certain personal information, for example age or income. Provision of all or any of the requested information is voluntary. Survey results will only be used to improve the Budget car hire experience for our customers and not for any other purpose. .

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5. Where is it stored?
History of Transactions: We will maintain electronic records of all rental agreements and other transactions you enter into with Budget.

Effective immediately - until it is possible to enter the reservation details into Wizard/Fildo the manual reservation form are kept secured in a safe or locked cupboard. As soon as the reservation details have been entered into Wizard/Fildo the manual reservation form is destroyed using a cross cut shredder.

IP address: We collect your IP address when you visit our site. This only identifies your ISP (Internet Service Provider) and does not contain any information about you as an individual. We use this information to help us understand more about where our site traffic originates.

Cookies: Our website uses "cookie" technology. "Cookies" are encrypted strings of text that a website stores on a user's computer. Cookies enable us to customise our website and offerings to your needs and provide you with a better online experience. In addition, cookies are used to measure usage of various pages on our website to help us make our information more pertinent to your needs and easy for you to access. The types of cookies that we use are referred to as "session" cookies and "persistent" cookies.

Session cookies are temporary and are automatically deleted once you leave our website. Persistent cookies remain on your computer hard drive until you delete them. We do not use cookies to gather information concerning your visits to other sites, nor ascertain any personally identifiable information about you apart from what you voluntarily provide us in your dealings with our website. Cookies do not corrupt or damage your computer, programs, or computer files.

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6. How is it secured?
How does Budget protect your data?
Secure Socket Layer (SSL) encryption technology is used to protect personal information such as credit card details when making a booking. Any personal information that we hold as part of your customer profile will be held in a database with physical and technological security controls and procedures in place. Only the last 4 digits of your credit card number will be displayed when viewing, amending or deleting your credit card details or on any booking on our website.

Our Site does not respond to web browser do-not-track signals. However, to help prevent and limit the automatic collection of information by any participating third party advertisers, including the collection of personally identifiable information about an individual's online activities over time and across third-party Web sites or online services, you may opt-out of such collection by clicking the Ad Choices icon located within the ad, by accessing the "about ads" opt-out site, or by accessing the NAI opt-out site. Please note that this opt-out is cookie-based. If you buy a new computer, change web browsers or delete this cookie, you will need to perform the opt-out task again. To obtain instructions regarding deleting or disabling cookies from third party advertising companies that are not members of the About Ads or NAI self-regulatory behavioral ad opt-out groups, you may follow below:

How to Block Cookies
The main browser types are listed below. If you have a different browser type, please refer to the 'Help' file

Windows PC
Internet Explorer 9.0
Click on the Settings(Gear) icon and select Internet Options
Click the Privacy tab
Move the slider to choose your preferred settings
The default setting is medium and the menu allows you to select the level of "filtering" on the basis of (a) the source of the cookie and (b) whether the source has a privacy policy
For more specialized cookie settings, click on "Advanced"

Internet Explorer 8.0
Click on Tools and select Internet Options
Click the Privacy tab
Move the slider to choose your preferred settings
The default setting is medium and the menu allows you to select the level of "filtering" on the basis of (a) the source of the cookie and (b) whether the source has a privacy policy
For more specialized cookie settings click on "Advanced"

Mozilla Firefox 10+
Click on the Firefox Button and select Options
Select Privacy icon
Under History select "Use custom settings for History" from the drop down
Choose your preferred settings

Click on the Chrome menu icon and select Settings
Click the "Show advanced settings" link
Click the "Content Settings..." button
Choose your preferred settings

Safari 3.0+
Click on Edit and select "Preferences..."
Select Privacy icon
Choose your preferred settings

Safari 3.0+ (MacOS X)
Click on Safari and select "Preferences..."
Select Privacy icon
Choose your preferred settings

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7. Accessing and updating information
You are welcome to see the information held about you at any time and to make the necessary amendments to keep the information up to date. To view your personal information please contact Budget quoting your name and address and either your driver’s licence number or date of birth (for verification).

Subscribing to our email newsletter
Our email newsletter provides subscribers with the latest information on prices, offers, products, services and competitions. We will only send our newsletter to users who have agreed to receive it. When you agree to receive our newsletter we will ask for a minimum of your email address. Over time we may ask for additional personal information about you. Providing this information is voluntary and will be used to customise the content of your newsletter so it is relevant to you.

You can unsubscribe at any time and will be given the option to do so on our website and from each newsletter we send you.

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8. Data Deletion
On a quarterly basis, our BSC and Call Centre review any paper documents stored to identify those documents that can be securely destroyed/deleted. Securely destroyed in this case is by the use of a cross cut shredder.

Once a payment card number has been captured and processed the card number will be masked when displayed in our system. This means that the first 6 digits, Xs and then the last 4 digits will be displayed unless less digits are shown today i.e. only the last 4 digits are printed on rental agreements and invoices. Those people who have a business reason to see the full payment card number will be permitted to do so via their unique password and ID

In all cases
Any document containing your payment card number, which are does not need to be kept or is not to be forwarded for scanning, are destroyed using a cross-cut shredder, even if the payment card number has been manually deleted.

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9. Links to Other Websites
Our Sites may contain links to other sites for your convenience and information. These sites may be operated by companies not owned by Budget. These other sites or linked third-party sites may have their own privacy notices, which you should review if you visit those sites. We are not responsible for the content of any sites not owned by Budget, any use of those sites, or those sites' privacy practices.

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10. How We Protect Personal Information
Budget maintains administrative, technical and physical safeguards designed to assist us in protecting the Personal Information we collect against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

Please note that no electronic transmission of information can be entirely secure. We cannot guarantee that the security measures we have in place to safeguard Personal Information will never be defeated or fail, or that those measures will always be sufficient or effective. Therefore, although we are committed to protecting your privacy, we do not promise, and you should not expect, that your Personal Information will always remain private. As a user of the Sites, you understand and agree that you assume all responsibility and risk for your use of the Sites, the internet generally, and the documents you post or access and for your conduct on and off the Sites.

To further protect yourself, you should safeguard and please do not share any personal information with anyone. You should also properly close your browser window when you have finished your visit to our Sites.

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11. How to Contact Us
You can direct questions regarding this Privacy Policy to Budget by emailing us at customerservice@budget.co.nz or by letter to

Building 4,Central Park
666 Great South Rd
Private Bag 92-809
Penrose, Auckland 1642

Attention: Customer Service. Please include your name and email address in email requests, and your name and postal address in mail requests.

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Changes to this policy
Any changes to this policy will always be posted to this page of our web site.

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