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Please click the headings below to view privacy on each of these countries.
Privacy -- Australia
Budget Rent a Car Australia Pty Ltd Privacy Policy
We at Budget Rent a Car Australia recognize the importance of protecting your personal information. The Commonwealth Privacy Act 1988 (Privacy Act) regulates the handling of personal information (for example, name and address details) by Australian private sector organisations. This policy explains how Budget Rent a Car Australia protects your privacy and summarises how we collect, use and disclose personal information that you might provide us. When you make an application to use our service, you consent to us using and disclosing your personal information consistent with this policy. Please refer to the section in this policy titled "What you consent and agree to". This policy is applicable to personal information that we hold about you in Australia. Because the Budget Rent a Car Group (as to which see below) operates a vehicle rental system in many countries, your personal information will also be held in and accessible by Budget Rent a Car Group staff or franchise and licensee operators located in other countries. This privacy policy does not apply to information held by the Budget Rent a Car Group outside Australia. Some of the countries that the Budget Rent a Car Group operates in have privacy or data protection laws for private sector organisations similar to the law in Australia, other countries that the Budget Rent a Car Group operates in do not. In this policy we also explain how you can contact us if you have a query about any personal information that Budget Rent a Car Australia may be holding about you. We recommend that you take the time to read this privacy policy and retain it for future reference.
About the Budget Rent a Car Group
"Budget Rent a Car" is the trading name of Budget Rent a Car Australia Pty Limited ABN 89 007 348 021 which is a subsidiary of Budget Rent a Car System, Inc. and a member of the family of companies whose ultimate owner is Cendant Corporation (Cendant), located in the United States. Budget Rent a Car System, Inc., its subsidiaries and related companies operate one of the world's best known general-use car and truck rental companies, with over 1,800 locations in the United States, Canada, Latin America, Caribbean, Australia and New Zealand. Budget Rent a Car System, Inc. has marketing arrangements with Zodiac Europe Limited, a separately owned UK-based company trading as Budget Rent a Car through owning or franchising additional locations in Europe, the Middle East, and Africa.
What personal information does Budget Rent a Car Australia collect about me and how does it collect it?
When you rent a vehicle from Budget Rent a Car Australia, we need to collect certain information from you. The service that you use will determine exactly what information we collect from you. That information may include your:
- name;
- address;
- contact telephone number(s);
- contact facsimile number(s);
- date of birth;
- drivers licence number;
- frequent traveller program number;
- vehicle preference;
- credit card number and expiry date;
- e-mail address;
- company name and employee number; and
- contact details of individuals who can provide professional references.
In certain circumstances, we may collect sensitive information about you. For example, we may collect information about your membership of a professional association in order to provide you with the correct discount for our services. Sensitive information under the Privacy Act includes information about an individual's membership of a professional or trade association. We will only collect sensitive information about you with your consent or otherwise in accordance with the law. We will also record information about where you collected the vehicle and the date, time and location of its return.
How we collect the information will depend on how you use our services
We may collect information directly from you by telephone, fax, e-mail, over the counter, your completion of an application or enrolment form, or through our Internet based service.We may also collect information about you indirectly though a travel agent, a corporate program or through one of our partner programs. You can choose not to provide some of your personal details but this may prevent us from providing our services to you or limit our ability to provide you with the level of service that you would normally expect from us.
The Use of Cookies
We may send cookies (pieces of programming) to your computer when you visit our site. Cookies can be stored on your hard drive (persistent cookies) or in memory (session cookies). Cookies enable us to enhance the web offerings to you and to optimise your online experience. We will not collect any of your personal information with our cookies.
Persistent cookies identify pages accessed and provide personalised features, for example choosing which page you would like to make your start page. They are used to help us develop the design and layout of the web site, improve applications and measure their effectiveness.
Session cookies are used for security purposes as part of our customer identification process. These cookies allow you to be recognised once you have logged in and provide you with confidential access to your rental records.
We may also allow third parties to collect statistical data from our site using their persistent cookies. However these cookies do not capture information that can personally identify you. They are simply used to measure the effectiveness of our site.
How is my personal information used or disclosed by Budget Rent a Car Australia?
We strive to ensure a stress-free rental experience and we are dedicated to building a rewarding and lasting relationship with every customer. In order to provide the level of service we believe you expect from us, we may use and disclose your personal information for the following purposes:
General purposes
We use your personal information to:
- provide the services that you request;
- do all things necessary to administer those services;
- research, develop, manage, protect and improve our services;
- conduct customer satisfaction surveys and inform you of any improvements that we have made to our services; and
- maintain and develop our software and other business systems.
We may disclose your personal information to other related and non-related organisations including:
- Budget Rent a Car System, Inc., Zodiac Europe Limited, doing business as Budget Rent a Car EMEA and other members of the Cendant family of companies, as well as franchisees or licensees of the Budget Rent a Car Group;
- your company or organisation if you use our services under a corporate account;
- to one of our program partners if you are a member of their frequent traveller program and you have asked us to send them details of your rental agreement with us;
- our contracted service providers (including our market research company and our mail house);
- credit card providers;
- credit reporting and fraud checking agencies;
- debt collection agencies, in the event of your default in payment of monies owed to us;
- city councils and government or private organisations responsible for the processing or handling of traffic related infringements; driver licensing authorities and
- government, regulatory and law enforcement agencies where the disclosure is required or authorised by law.
Use or disclosure for direct marketing purposes
We may use and disclose your personal information to offer you products and services provided by Budget Rent a Car Australia, Budget Rent a Car System, Inc., Zodiac Europe Ltd, other members of the Cendant family of companies and related companies and franchisees and licensees of the Budget Rent a Car Group. We may also use (but not disclose) your personal information to offer you products and services provided by companies participating in Budget Rent a Car partner programs. You can choose not to allow us to use or disclose your personal information for direct marketing purposes by indicating your preference on the rental document or by contacting us (see "Whom can I contact for further information?" below).
Disclosures outside of Australia
When you provide us with your personal information, we will enter your details into the centralised Budget Rent a Car Group databases, which are located and maintained in the United States. Depending on how you use our services, your personal information may be accessed by Budget Rent a Car Group personnel, as well as franchisees and licensees of the Budget Rent a Car Group located in other countries. Some of the countries that we operate in have privacy or data protection laws with general application to the private sector, other countries, including the United States, do not.
How does Budget Rent a Car Australia protect my information? We take reasonable steps to protect all of the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure. This protection applies in relation to information stored in both electronic and hard copy form.
Can I access personal information that Budget Rent a Car Australia holds about me?
You may access any personal information that we hold about you subject to certain exceptions. We will normally provide access without charge unless you request access to a large volume of information or we have to access our archived records to obtain the information. In these circumstances, we may impose a fee to recover our reasonable costs. Details of how to contact us are set out below.
Tell us if we need to update your personal information or preferences
If you believe that any of the information that we hold about you is not current or incomplete, please let us know and we will update your details. We take reasonable steps to ensure that we hold current information about you but it is very helpful if you can pass on to us any changes to your personal details or preferences. Details of how to contact us are set out below.
Whom can I contact for further information?
If you have any questions about how we handle your personal information or if you believe that we have handled your personal information inappropriately, you can contact us in any of the following ways:
By mail:
The Privacy Officer
Budget Rent a Car Australia Pty Ltd
Level 2
15 Bourke Road
Mascot NSW 2020
By fax:
The Privacy Officer
Budget Rent a Car Australia Pty Ltd
Facsimile no: 02 9353 9017
By telephone:
The Privacy Officer Budget Rent a Car Australia Pty Ltd Telephone no: 02 9578 1000
By e-mail:
custserv@budget.com.au If you are not satisfied with the way in which we handle your enquiry, you can call the office of the Australian Privacy Commissioner on 1300 363 992.
What you consent and agree to
When you provide us with your personal information you consent and agree to our use and disclosure of your personal information in accordance with this policy including, in particular to:
- our use and disclosure of that information in order to provide the service you have requested and for any other compatible purpose including the management, protection and development of our business;
- the disclosure of your personal information to entities located outside of Australia. This may include disclosure to Budget Rent a Car System, Inc. located in the United States, Zodiac Europe Ltd and other members of the Cendant family of companies, as well as franchisees or licensees of the Budget Rent a Car Group, our service providers and program partner organisations. You should understand that once your information is held outside of Australia it may not receive the same level of protection that the Privacy Act requires; and
- our use and disclosure of your personal information for direct marketing purposes. If you do not wish us to use or disclose your personal information for direct marketing purposes, you can indicate your preference on the rental document or by contacting us (as to which see above).
Changes to this Policy
This is our current privacy policy outlining our personal information management practices. It replaces any other privacy policy published by us to date. We may vary this policy at any time. To obtain an up to date copy of the policy, please contact Budget Rent a Car Australia (see "Whom can I contact for further information?" above) or visit our website www.budget.com.au.
Version 2 - Date of Publication September 2005
Privacy -- New Zealand
Budget's commitment
At Budget we believe your right to keep your personal information private is important. We are committed to protecting and maintaining the privacy of your personal information. That's why we make this promise to you.
Our Privacy Statement covers:
We may amend our Privacy Policy at any time. You should therefore periodically refer to it.
How we collect your information
We will only collect information relevant to our business relationship with you. This includes information necessary to provide you with goods and services you have requested, information necessary to protect or enforce our legal rights or interests, or information required by law.
The information we collect will depend on the services that you use, and is likely to include your name, address, contact telephone numbers, email address, drivers' license, and credit card details. We may also ask your age group so that we can provide you with the correct cost of insurance for your rental. If you elect to pay for your rental in cash we will ask you to provide us with two referees that can confirm your details and verify your honesty. This helps us to protect our assets.
We also collect information about your use of our products, services and special offers. We may ask you to provide other details voluntarily from time to time to enable us to improve our service or consider the wider needs of our customers or potential clients.
Wherever possible we will collect your personal information directly from you. If your personal information is collected from a third party we will take reasonable steps to ensure that you are aware that this has been done.
We consider it is the responsibility of parents to monitor their children's use of our website. Nevertheless, it is our policy not to require personal information from persons known to be under the age of 18 years old or offer to send any promotional material to persons in that category.
The Use of Cookies
We may send cookies (pieces of programming) to your computer when you visit our website. Cookies can be stored on your hard drive (persistent cookies) or in memory (session cookies). Cookies enable us to enhance the web offerings to you and to optimise your online experience. We will not collect any of your personal information with our cookies.
Persistent cookies identify pages accessed and provide personalised features, for example choosing which page you would like to make your start page. They are used to help us develop the design and layout of the web site, improve applications and measure their effectiveness.
Session cookies are used for security purposes as part of our customer identification process. These cookies allow you to be recognised once you have logged in and provide you with confidential access to your rental records.
We may also allow third parties to collect statistical data from our site using their persistent cookies. However these cookies do not capture information that can personally identify you. They are simply used to measure the effectiveness of our site.
How we use your information
The information you provide is used for the following purposes:
- To provide you with the services you require (for example confirming quotes or bookings, hiring a vehicle, and advising you of any upgrades or changes to our services).
- To carry out our business which includes account management, planning, product and partnership selection.
- To fulfill our legal requirements (for example disclosure to law enforcement agencies)
We may also use your contact details to advise you of any special offers that we believe meet your needs. You can notify us at anytime if you do not wish to receive these, and we will ensure that similar offers are not sent to you in the future.
You can make such a request by emailing us or
Phoning our customer services department.
We will ask you for your drivers license number, to identify you and ensure your records are updated correctly.
Disclosing Your Information
We respect the privacy of your personal information and we will take all reasonable steps to keep it confidential.
We will not sell or otherwise provide your personal information to a third party, or make any other use of your personal information, for any purpose which is not incidental to the primary purpose of collection, being for the provision of goods or services requested by you. For removal of doubt, personal information will not be used for any purpose which a reasonable person in your position would not expect.
We do provide your information to other select organisations that perform certain functions for us. We bind these suppliers to the same standard of care as we do ourselves so that they cannot provide your information to anyone else.
We also share your personal information with other Budget Companies (including our franchise network) within the Budget group when necessary to meet your service needs. These companies share our commitment to the Privacy Principles.
Otherwise we will only disclose your personal information without your consent if this is:
- Necessary to provide you with the goods and services you have requested
- Necessary to protect or enforce our legal rights or interests or to defend any claims made against us by any person (including you)
- Necessary to lessen a serious threat to a persons health or safety or
- If required by law.
How we protect your personal information
We will use up to date techniques and processes, which meet current industry standards to ensure that your personal information is kept secure and confidential.
Only employees of Budget Rent a Car and those who perform services on our behalf, and are authorised to handle your information, will have access to your personal information.
We will not retain any of your personal information for any longer that it is required by us, except to fulfill our legal obligations.
With your help we will take all reasonable steps to make sure that the personal information is kept complete and up to date.
How to access your information
You may ask us to give you access to the personal information that we hold about you at any time. This access is subject to some exceptions for example, you may not obtain access to information relating to existing or anticipated legal proceedings.
You can request access to your information by emailing or phoning us. You will be asked to specify the information that you want access to, and you will need to verify your identity before we are able to provide the information. This is a free service unless the information you request requires us to access archived material or spend significant time in preparation or research. If this occurs we will advise the likely cost in advance and can help refine your request if necessary.
We are committed to ensuring the information we hold on you is up to date and accurate. If you do find inaccurate information let us know and we will take all reasonable steps to correct the information.
If you believe the personal information that we hold on you is in accurate, or incomplete and Budget does not agree with you, we will provide a statement expressing your disagreement with the information where that information is kept.
What to do if you believe we have not met our privacy commitment
Budget is committed to protecting your privacy, and our policies and procedures have been developed with this intent. However sometimes human errors do occur. If you think that we have not lived up to our commitment please contact us by:
Email or Phone
We will respond to any complaint within 2 working days. Where we have done the wrong thing we will apologise and take all reasonable steps to ensure that it does not happen again.
Contact Us
Email: customerservices@budget.co.nz
Phone: 0800 200 072 or (09) 976 2239
Further information
Budget is bound by the Privacy Act for the handling of personal information.
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